PRIVACY POLICY - NELMOS
At NELMOS, we are committed to handling personal data with the highest standards of security and transparency. This policy details our information handling practices for automation services.
1. Contact Consent
NELMOS and its clients only contact users who have voluntarily provided their phone number and have given explicit consent to receive messages or calls. We have verification systems to ensure compliance with this requirement.
2. Data Limitation (Non-Processed Information)
To ensure user security, our chatbots do not store or request sensitive information, such as:
- Complete payment card numbers or bank codes.
- Identity documents (ID, passports, etc.) permanently.
- Private medical information that requires specialized health regulations.
3. Purpose of Processing
The processed information is used exclusively to:
- Execute automation and response services through chatbots.
- Manage appointments, orders, and inquiries as authorized by the user.
- Respond to legitimate business inquiries under client guidelines.
4. Cancellation Rights (Opt-out)
We immediately respect any request to block or cancel communications. Once the opt-out is requested, the user is permanently removed from contact lists in our operational databases.
5. Security and Confidentiality
We implement robust technical measures to protect information. NELMOS guarantees data isolation: a client's information is never shared or used for the purposes of another client.
6. Contact
For questions, corrections, or to exercise your data rights, you can contact us at: [email protected]